Shipping policy
Last updated: October 17, 2026
Where we ship
We ship to all 50 US states, including Alaska and Hawaii, and to APO/FPO addresses. We don't ship outside the United States at this time.
Where orders ship from
Orders ship from Purely Pet (for example, "our fulfillment partner's warehouse in California" or "our supplier's warehouse in China").
Cost and delivery times
| Service | Cost | Processing | Transit | Total (business days) |
|---|---|---|---|---|
| Standard US shipping ([CARRIER], tracked) | Free on all orders | 1–3 days | 5–9 days | 6–12 days |
Business days are Monday to Friday, excluding US federal holidays. Orders placed before 1:00 PM MT on a business day start processing the same day; later orders start the next business day.
Tracking
You'll get an email with your tracking number when your order ships. Tracking can take 24–72 hours to update. You can also check it on our Track Your Order page.
Address changes
Please check your address at checkout. Email info@shoppurelypets.com within 12 hours of ordering if it needs to change; once an order ships, it can't be changed.
Late, lost or damaged orders
If your order hasn't arrived 5 business days after the latest estimated delivery date, or arrives damaged, email us with your order number (and photos if damaged). We'll send a free replacement or a full refund.
Contact
[LLC NAME], doing business as Purely Pets · [BUSINESS ADDRESS] · info@shoppurelypets.com · +1 231-370-7977 · Monday–Friday, 9:00 AM–5:00 PM MT