Shipping policy

At Puppiescare, we are dedicated to providing you with a smooth and efficient shipping experience. Please review our shipping policy below for detailed information on our shipping procedures and timelines.

Shipping Timeframe

  • Standard Shipping: Orders typically arrive within 10-15 business days, depending on your location and chosen shipping method during checkout.
  • Processing Time: Orders are processed within 1-3 business days, separate from shipping time.a

Shipping Rates

  • Shipping rates are calculated based on your location and selected shipping method during checkout.
  • We offer various options including standard and expedited shipping to meet your needs.

International Shipping

  • International shipping is available to select countries. Check available options during checkout for rates and delivery times.
  • International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Tracking

  • Once shipped, you'll receive a tracking number via email to monitor your delivery status on our website or the carrier's website.

Shipping Delays

  • While we strive for timely delivery, occasional delays may occur due to factors like weather, holidays, or carrier issues.
  • For significant delays, contact us at Puppiescare11@gmail.com for assistance.

Address Changes

  • Ensure your shipping address is accurate during checkout. We are not responsible for orders shipped to incorrect addresses provided.
  • To change your shipping address post-order, contact us immediately at Puppiescare11@gmail.com if the order hasn't been processed.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, contact us at Puppiescare11@gmail.com. We'll work with the carrier for resolution and replacements.

Customer Support

  • Have questions or concerns? Reach our customer support team at Puppiescare11@gmail.com. We're here to assist and ensure your satisfaction.

Thank you for choosing Puppiescare! Your business is valued, and we're committed to delivering quality products and exceptional service.