Shipping policy

Last Updated: July 22, 2026

Shipping Overview

At Purely Pets, we are committed to providing a reliable and convenient shopping experience. We offer free standard shipping throughout the United States and to selected international destinations. Shipping availability depends on your delivery address and will be confirmed during checkout. There are no hidden shipping fees, and any applicable shipping options will be clearly displayed before you complete your purchase.

We ship orders throughout the United States. Shipping availability, estimated delivery times, and shipping methods may vary depending on product availability and your delivery location. All available shipping options will be displayed during checkout.

Delivery Times

Order Processing Time

Orders are typically processed within 1-3 business days (Monday - Friday).

Order Cut-Off Time

Orders placed before 11:00 PM MST are processed on the same business day. Orders placed after this time will be processed on the next business day.

Transit Time

Standard shipping typically takes 5-9 business days after processing.

Estimated Delivery Time

The total estimated delivery time is approximately 6-12 business days from the date your order is placed.

Please note that business days are Monday through Friday and exclude weekends, public holidays, and other circumstances outside our control. Delivery times may vary during peak seasons, holidays, weather events, customs delays, or carrier disruptions.

Where We Ship From

Orders are fulfilled from our warehouse and trusted fulfillment partners depending on product availability and customer location.

Delivery times are calculated based on average shipping durations to the United States. Orders shipped to remote or rural locations may require additional transit time.

Shipping Fees

We offer free standard shipping within the United States. International shipping is available to selected destinations, and any applicable shipping charges will be displayed during checkout before payment is completed.

Customs and Import Duties

Depending on the destination country's customs regulations, customers may be responsible for import duties, taxes, customs fees, or other charges imposed by local authorities.

Any customs-related charges are the responsibility of the recipient. Purely Pets is not responsible for delays caused by customs clearance procedures.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow 24-72 hours after receiving your shipping confirmation for tracking information to become active in the carrier's tracking system.

You can use the provided tracking information to monitor the status of your shipment at any time.

Lost or Delayed Shipments

If your order has not arrived within 18 business days after the estimated delivery date, please contact our customer support team.

We will investigate the shipment status and work with our shipping partners to assist you.

For information regarding refunds or replacement options for lost shipments, please review our Refund & Return Policy.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If an order cannot be delivered because an incorrect or incomplete shipping address was provided, additional shipping charges may apply for reshipment.

Purely Pets is not responsible for delays or failed deliveries resulting from incorrect shipping information supplied by the customer.

Shipping Carrier Information

Shipping carriers and delivery methods may vary depending on the destination, product availability, and fulfillment location.

While we work with trusted shipping partners, delivery times may occasionally be affected by circumstances beyond our control, including severe weather, transportation disruptions, customs processing, or carrier delays.