Privacy policy

Last Updated: July 22, 2026

Purely Pets ("we," "us," or "our") operates the website https://shoppurelypets.com/ and provides pet products and accessories through our online store. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or communicate with us.

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

We may collect the following categories of personal information.

Personal Information You Provide

1. Full name
2. Billing and shipping address
3. Email address
4. Phone number
5. Payment information (processed securely through our payment providers)
6. Account login information (if applicable)
7. Customer support inquiries and communications

Automatically Collected Information

When you visit our website, we may automatically collect:

1. IP address
2. Browser type and version
3. Device information
4. Operating system
5. Pages visited
6. Referral sources
7. Website usage data
8. Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:

1. Process and fulfill your orders
2. Provide customer support
3. Send order confirmations, shipping updates, and delivery notifications
4. Improve our website, products, and customer experience
5. Personalize your shopping experience
6. Detect, prevent, and investigate fraud or unauthorized activities
7. Comply with legal and regulatory obligations
8. Send promotional emails, special offers, and marketing communications (you may unsubscribe at any time)

Payment Processing

All payments are processed securely through trusted third-party payment providers, including Shopify Payments and other supported payment gateways. We do not store or have direct access to your complete credit card or payment information.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. These technologies help us:

1. Ensure our website functions properly.
2. Remember your preferences and shopping cart.
3. Analyze website traffic and customer behavior.
4. Improve website performance.
5. Deliver relevant advertising and personalized content where applicable.

We may use services such as Google Analytics, Google Ads, and Meta Pixel to better understand website performance and improve our marketing efforts.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect some website functionality.

Third-Party Service Providers

We work with trusted third-party providers to operate our business and deliver our services. Depending on your interaction with our website, your information may be shared with:

1. Payment processors
2. Shipping and delivery partners
3. Shopify (our eCommerce platform)
4. Email marketing providers
5. Analytics providers (such as Google Analytics)
6. Advertising platforms (such as Google Ads and Meta)
7. Website hosting, security, and fraud prevention providers

These providers are authorized to use your information only as necessary to perform services on our behalf and are required to protect your information in accordance with applicable privacy laws.

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than the country where you reside. These transfers may occur when we use international service providers such as Shopify, payment processors, analytics services, shipping providers, and email platforms.

We take appropriate technical and organizational measures to ensure your personal information remains protected and is handled in accordance with applicable privacy laws. Where required, we implement appropriate safeguards for international data transfers.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we take every reasonable precaution, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill customer orders
• Provide customer support
• Meet legal, accounting, and tax obligations
• Resolve disputes
• Enforce our agreements and policies

Once your information is no longer required, we securely delete or anonymize it where appropriate.

Your Privacy Rights

Depending on your location, you may have the right to:

1. Access your personal information
2. Correct inaccurate information
3. Request deletion of your personal information
4. Restrict or object to certain processing activities
5. Withdraw your consent where processing is based on consent
6. Request a copy of your personal information

To exercise any of these rights, please contact us using the information provided below.

Legal Basis for Processing Personal Information (EEA & UK)

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or another jurisdiction with similar privacy laws, we process your personal information only when we have a valid legal basis, including:

Performance of a Contract

To process orders, provide customer support, and deliver products or services you request.

Consent

To process orders, provide customer support, and deliver products or services you request. You may withdraw your consent at any time.

Legitimate Interests

1. Improve our website
2. Enhance customer experience
3. Prevent fraud
4. Analyze website performance
5. Maintain the security of our services

Legal Obligations

To comply with applicable laws, regulations, tax requirements, court orders, and other legal obligations.

Where required by law, we will obtain your consent before processing your personal information for purposes requiring consent.

Children's Privacy

Our website is intended for individuals who are at least 18 years old or who are using the website under the supervision of a parent or legal guardian. We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will promptly delete it.

Third-Party Links

Our website may contain links to third-party websites that are not operated by Purely Pets. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services. Any updates will be posted on this page along with the revised "Last Updated" date.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Website: https://shoppurelypets.com/

Email: info@shoppurelypets.com

Phone: +1 231-370-7977

Business Address: 30 N Gould St, STE R
Sheridan, WY 82801
United States

Business Name: Purely Pet

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM MT