Return Policy

1. Return Eligibility

You may request a return within 30 days of receiving your order.

Customers located in the European Union (EU) may have an additional statutory 14-day right of withdrawal, where applicable under local consumer protection laws.

2. Conditions for Returns

To be eligible for a return:

The item must be unused, unworn, and in its original condition.

The item must be returned in its original packaging with all tags and accessories included.

A return request must be submitted within 30 days of the delivery date.

Proof of purchase or your order number is required.

3. Non-Returnable Items

The following items are not eligible for return:

Used, worn, or customer-damaged items.

Pet food, treats, supplements, and other perishable products.

Opened grooming or personal care products.

Personalized or custom-made items.

Hazardous materials, flammable products, or gases.

Gift cards.

Clearance or final sale items, where permitted by law.

4. Return Process

Please contact our customer support team before sending any item back.

After your return request is reviewed and approved, we will provide:

Return instructions.

The authorized return address.

Any additional information required to complete your return.

Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is:

Damaged.

Defective.

Incorrectly shipped.

Otherwise eligible for a seller-paid return under applicable law.

If the return is due to our error, Purely Pets will provide a prepaid return shipping label or reimburse reasonable return shipping costs, where applicable.

6. Exchanges

If you would like to exchange an item for a different size, color, or replacement (where available), please contact our customer support team.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund in accordance with our Refund Policy.